If you are experiencing a problem, please see
our Frequently Asked Questions and Help E-mail link below.
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Frequently Asked Questions
Q: What is the difference between the voucher program and the paperless program? A: The paperless program is being phased in and the voucher program is being phased out. The paperless program is much easier for the consumer and much better for the environment. Details are below.
Paperless Program
Q: How does the paperless program work? A: It is very simple. First, visit our secure site at www.dealermiles.com/register, choose your award, and register up to five of your favorite credit or debit cards. Then just visit your favorite participating dealers, use one of the registered cards, and you will automatically receive your award.
Q: How safe is this? A: Our database is operated and managed by one of the largest credit card processing companies in the world, so it meets the same security standards as you would find purchasing items from a major Internet retailer. Most analysts say this is even safer than using your card in a retail store.
Q: What are my award choices? A: Currently you can choose to earn airline miles on American Airlines, Continental Airlines, Delta Air Lines, Northwest Airlines, United Airlines, US Airways, a donation to The Nature Conservancy, or points towards gift cards at a selection of major retailers. We plan to add more airlines later in the year.
Q: How much do I earn? A: It depends on the dealer. Most dealers offer 2 airline miles per dollar spent or 5% to The Nature Conservancy. Some dealers offer 1 mile per dollar or 2.5% to The Nature Conservancy.
Q: To earn my award, should I run my card as credit or debit? A: Your card must be run as a credit transaction.
Q: Can I earn miles elsewhere? A: YES! By enrolling with the DealerMiles paperless program, you are also automatically enrolled in the Thanks Again rewards program.
Q: Who are Thanks Again? A: Thanks Again is a network of other kinds of merchants at which you can also earn miles. You can find participating merchants by clicking here.
Voucher Program
Q: How many miles do I earn? A: Each participating dealer determines their own award structure.
Q: Do I use ones and zeros or the letters I and O when entering the voucher number? A: DealerMiles only uses ones and zeros and never uses the letters I or O.
Q: Should I redeem my vouchers online or mail them in? A: If you redeem your vouchers online, you might earn additional miles.
Q: If I redeem my vouchers online, do I need to mail them in? A: No, please do not mail in your vouchers if you redeem them online. Keep them for your records until the miles have been deposited in your airline program account.
Q: What if my airline account is in danger of expiration? A: E-mail us using the link below immediately.
Q: I got an error message saying that my vouchers have already been redeemed. What do I do? A: Most of the time the error is a result of hitting the “Submit” button more than once. To be sure, please e-mail us using the link below.
Q: My vouchers have expired, what do I do? A: If the expiration date is less than 60 days ago, please MAIL in your vouchers to the address on the reverse side. If the vouchers expired more than 60 days ago, please inquire as to whether your dealership is willing to replace them.
Q: What does the expiration date mean? A: The expiration date on the voucher is the deadline to redeem the voucher to DealerMiles. Once DealerMiles processes the voucher, the miles become subject to the rules of the airline program you have chosen.
Q: Can I earn miles for car purchases? A: Every dealer can set their own award criteria. Additionally, some states prohibit awarding miles for vehicle purchases, such as California and Illinois.
Q: Why can’t I earn Southwest Airlines credit? A: We have approached Southwest Airlines many times and they have declined to participate.
Q: Do the miles go into a separate account or my regular airline program account? A: The miles earned through DealerMiles go into the same airline program account in which you also earn from flying and from the airline-branded credit card programs, etc.
Q: How will my miles appear on my airline statement? A: That varies depending on the airline you choose. Alaska Airlines: Dealer Miles American Airlines: DealerMiles or Thanks Again Continental Airlines: OnePass Miles for Business or Thanks Again Delta Air Lines: SkyRewards or Thanks Again Frontier Airlines: PTS Hawaiian Airlines: DealerMiles Midwest Airlines: BUSINESS MILES Northwest Airlines: MilesAbove Bonus-DealerMiles or Thanks Again United Airlines: DEALERMILES or Thanks Again USAirways: Dividend Incentives or Thanks Again
Q: I still have a question. What do I do? A: Click here to e-mail us and include:
© 2008 DealerMiles, LLC. All rights reserved.
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